Classification breakdown
Add Buyer
Create a new buyer in Trackdrive
Offer / DID / Buyer Group per Account
Buyer Account Access
Billable calls (Bad-Agent, Good or Quote) on Rob RTB that Trackdrive has not converted, from Oct 1, 2026 on. Read the comment, edit it if needed, then Approve & submit — that sends the caller's number and your comment to Frontline, which charges the agent. Reject sends nothing. New calls appear here within a few minutes of QA scoring them.
Customers sent to a closer more than once within 7 days (AdRanko). Each number shows every leg in that window: time, closer, length, QA verdict and whether Trackdrive converted it. After credit = the customer was sent again after a leg QA scored Credit. After converted = sent again after a leg that was already billed. Billed twice = two or more converted legs. Built from Guardrail's own QA data; the converted flag is read from Trackdrive every 5 minutes during the shift and once more the next morning. Nothing here writes anywhere.
By closer
repeat legs received todayNumbers
Add Buyer Credit
Search Trackdrive Buyers
How it works
- Type a buyer name and click Search to fetch matching buyers from Trackdrive.
- Select the buyer from the results and enter the cap amount to add as a top-up.
- The credit is logged and shows up under that buyer on the Buyer Orders page.
Unit prices
Costs are worked out from the token and audio counters stored on each call, so correcting a price re-prices every past call too — nothing is lost. Defaults are xAI’s list rates.
Voicemail auto-pause mode
Controls whether the pipeline pauses buyers on detected voicemails. Takes effect within ~20 seconds — no restart.
Voicemail-exempt buyers
Buyers on this list are never auto-paused for voicemail — they're flagged "no pickup" instead. Match is on buyer name.
Trackdrive accounts
| Label | Subdomain | Automation | Transcription |
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API credentials are managed on the server for security. Ask to change an account's keys and they're updated directly in the config.
Scoring
Invite a teammate
They'll get an email with a link to set their own password. If email isn't set up yet, you'll get a link to share manually.
Team
| Name | Role | Status | Last login |
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